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TERMS & CONDITIONS
Cancellation Policy
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
Pet Policy
Pets are not permitted at any of our properties. If you have a Service Animal all documentation needs to be provided 30 days prior to arrival for review and to allow time for us to register your Service Animal with the building.
Extenuating Circumstances
In the following situations the Cancellation Policy will be waived and a refund may be issued. We recommend all travelers to purchase a travel insurance to cover themselves in situations beyond the following.
- Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
- Declared emergencies and epidemics. Government declared local emergencies (on Oahu), epidemics, pandemics, and public health emergencies.
- Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
Refund Policy
All refunds will be processed by the same payment method used when creating your reservation.
- Data Usage & SMS Communications: We collect, use, and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in.
- Message Frequency: Any users opting in to receive SMS messages can expect 1 message per month.
- SMS Messaging Fee’s: Message/data rates may apply based on your mobile provider.
- Opt-In Method: Our customers have the option to opt-in for SMS communication using the “Contact Us” form found on the Tropical Escapes Realty website.
- Opt-out Method: Our customers will be able to opt-out for SMS messaging from Tropical Escapes Realty by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can opt back in at any time by replying START.
- Purpose of SMS Communication
- To facilitate account creation and authentication and otherwise manage user accounts. We may use SMS communication so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may use SMS communication to provide you with the requested services.
- To respond to user inquiries/offer support to users. We may SMS communication n to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may use SMS communication to share details about our products and services, changes to our terms and policies, and other similar information
- To enable user-to-user communications. We may use SMS Communication if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may use SMS Communication to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may use SMS communication for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
- To deliver targeted advertising to you. We may use SMS communication to develop and display personalized content and advertising tailored to your interests, location, and more.
- To identify usage trends. We may use SMS communication to learn about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- User Rights: User has the right to decline or opt out of services at anytime.
- Privacy Policy: Your privacy is a top priority for us. Please review our privacy policy link Privacy Policy – Tropical Escapes Realty for comprehensive information about how we collect, use, and safeguard your personal data.
- Contact Information: If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at info@tropicalescapesrealty.com